Description:
FreeScout is the super lightweight free open source help desk and shared inbox written in PHP (Laravel framework).
IT Management and Ticketing Systems
I-doit
Description:
The IT-documentation solution i-doit is based on a complete open source configuration management and database. Using i-doit as a CMDB you can manage your IT according to ITIL best practices and configurate the significant components of your IT environment. You can visualize the relationships between these components and keep track of software and hardware assets and their relations.
Netbox
Description:
NetBox is the source of truth for everything on your network, from physical components like power systems and cabling to virtual assets like IP addresses and VLANs. Network automation and monitoring tools draw from this authoritative plan to push out configurations and monitor changes across the enterprise.
OpenAudIT
Description:
Open-AudIT is an application to tell you exactly what is on your network, how it is configured and when it changes. Open-AudIT will run on Windows and Linux systems. Essentially, Open-AudIT is a database of information, that can be queried via a web interface. Data about the network is inserted via a Bash Script (Linux) or VBScript (Windows). The entire application is written in php, bash and vbscript. These are all ‘scripting’ languages – no compiling and human readable source code. Making changes and customisations is both quick and easy.
iTop
Description:
iTop stands for IT Operations Portal. It is a complete open source and web-based IT service management platform, including a fully customizable CMDB, a helpdesk system, and a document management tool. It is ITIL compliant and easily customizable and extensible thanks to a high number of add-ons and web services to integrate with your IT.
OPSI
Description:
opsi is an open source client management system to manage heterogeneous environments. It enables the deployment and configuration from OS’s and software on Windows and Linux computers. Opsi is a powerful tool that will allow you to manage from a dozen clients, up to several thousands. Through the integrated inventory you get an overview of the hardware and software.
OpenDCIM
Description:
OpenDCIM is a free, web-based Data Center Infrastructure Management tool that helps document hardware, racks, networks, and capacity. It supports multiple data centers, capacity planning, asset tracking, and integrates with power and cooling management. Licensed under GPL v3, it’s designed to eliminate spreadsheets and streamline data center operations.
OSTicket
Description:
OSTicket is an open-source help desk platform that simplifies customer support management. It offers ticket routing, customer portal, SLA management, extensive features, and is web-based. The software is customizable, free under GPL-3.0, and widely adopted by businesses for streamlining customer service operations.
OCSInventoryNG
Description:
Open computers and software inventory is an asset management solution.
It is an open source software. It allows you to scan and inventory all your devices in your IT Department. Once you know everything about your machines, on hardware and software sides, you can deploy packages to keep your environment safe. Many plugins are available and give high flexibility to fit OCS Inventory to your own system.
OTOBO
Description:
OTOBO is an extremely flexible, web-based open-source ticketing tool, used to streamline communication in service organisations such as IT Helpdesks, Customer Service, Call Centers etc.
It provides classical ticketing functionality, a knowledgebase/FAQs with internal and external interface, helps to automate processes and can be extended by an ITSM component with a CMDB to keep track of IT components – or buildings, office plants, cars etc.
OTOBO is a fork based on ((OTRS)) Community Edition, started in 2019 to go back to the roots and offer a 100 % free tool, rooted in a strong community, and backed up by professional business services.