Description:
IT Management and Ticketing Systems
OCSInventoryNG
Description:
Open computers and software inventory is an asset management solution.
It is an open source software. It allows you to scan and inventory all your devices in your IT Department. Once you know everything about your machines, on hardware and software sides, you can deploy packages to keep your environment safe. Many plugins are available and give high flexibility to fit OCS Inventory to your own system.
OTOBO
Description:
OTOBO is an extremely flexible, web-based open-source ticketing tool, used to streamline communication in service organisations such as IT Helpdesks, Customer Service, Call Centers etc.
It provides classical ticketing functionality, a knowledgebase/FAQs with internal and external interface, helps to automate processes and can be extended by an ITSM component with a CMDB to keep track of IT components – or buildings, office plants, cars etc.
OTOBO is a fork based on ((OTRS)) Community Edition, started in 2019 to go back to the roots and offer a 100 % free tool, rooted in a strong community, and backed up by professional business services.
RackTables
Description:
RackTables is a datacenter asset management system.
RackTables is a nifty and robust solution for datacenter and server room asset management. It helps document hardware assets, network addresses, space in racks, networks configuration and much much more!
Ralph
Description:
Ralph is full-featured Asset Management, DCIM and CMDB system for data centers and back offices.
Features:
- keep track of assets purchases and their life cycle
- flexible flow system for assets life cycle
- data center and back office support
- dc visualization built-in
It is an Open Source project provided on Apache v2.0 License.
Snipe-IT
Description:
A free open source IT asset/license management system
Trudesk
Description:
Open Source Help Desk – Simply Organized. Quickly resolve issues & task with an easy-to-use solution. Built with one goal in mind, to keep work loads organized and simple.
Zammad
Description:
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails. It is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3). Do you receive many e-mails and want to answer them with a team of agents? You’re going to love Zammad!