Description:
Open Source Help Desk – Simply Organized. Quickly resolve issues & task with an easy-to-use solution. Built with one goal in mind, to keep work loads organized and simple.
IT Management and Ticketing Systems
Zammad
Description:
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails. It is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3). Do you receive many e-mails and want to answer them with a team of agents? You’re going to love Zammad!
CMDBuild
Description:
CMDBuild is the open source web environment for the configuration of custom applications for the Asset Management.
With CMDBuild you can build and extend your own CMDB, modeling it according to the needs of your Organization.
You can configure workflows, reports, dashboards, schedule operations and checks, manage documents, georeference your asset in maps or view them in 3D models. You can also interoperate with external solutions through webservices.
GLPI
Description:
GLPI stands for Gestionnaire Libre de Parc Informatique is a Free Asset and IT Management Software package, that provides ITIL Service Desk features, licenses tracking and software auditing.
GLPI features:
- Inventory of computers, peripherals, network printers and any associated components through an interface, with inventory tools such as: FusionInventory or OCS Inventory
- Data Center Infrastructure Management (DCIM)
- Item lifecycle management
- Licenses management (ITIL compliant)
- Management of warranty and financial information (purchase order, warranty and extension, damping)
- Management of contracts, contacts, documents related to inventory items
- Incidents, requests, problems and changes management
- Knowledge base and Frequently-Asked Questions (FAQ)
- Asset reservation
Moreover, GLPI supports many plugins that provide additional features.