Description:
Open Source Help Desk – Simply Organized. Quickly resolve issues & task with an easy-to-use solution. Built with one goal in mind, to keep work loads organized and simple.
IT Management and Ticketing Systems
Zammad
Description:
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails. It is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3). Do you receive many e-mails and want to answer them with a team of agents? You’re going to love Zammad!
OpenDCIM
Description:
OpenDCIM is a free, web-based Data Center Infrastructure Management tool that helps document hardware, racks, networks, and capacity. It supports multiple data centers, capacity planning, asset tracking, and integrates with power and cooling management. Licensed under GPL v3, it’s designed to eliminate spreadsheets and streamline data center operations.
OSTicket
Description:
OSTicket is an open-source help desk platform that simplifies customer support management. It offers ticket routing, customer portal, SLA management, extensive features, and is web-based. The software is customizable, free under GPL-3.0, and widely adopted by businesses for streamlining customer service operations.
OCSInventoryNG
Description:
Open computers and software inventory is an asset management solution.
It is an open source software. It allows you to scan and inventory all your devices in your IT Department. Once you know everything about your machines, on hardware and software sides, you can deploy packages to keep your environment safe. Many plugins are available and give high flexibility to fit OCS Inventory to your own system.
OTOBO
Description:
OTOBO is an extremely flexible, web-based open-source ticketing tool, used to streamline communication in service organisations such as IT Helpdesks, Customer Service, Call Centers etc.
It provides classical ticketing functionality, a knowledgebase/FAQs with internal and external interface, helps to automate processes and can be extended by an ITSM component with a CMDB to keep track of IT components – or buildings, office plants, cars etc.
OTOBO is a fork based on ((OTRS)) Community Edition, started in 2019 to go back to the roots and offer a 100 % free tool, rooted in a strong community, and backed up by professional business services.
CMDBuild
Description:
CMDBuild is the open source web environment for the configuration of custom applications for the Asset Management.
With CMDBuild you can build and extend your own CMDB, modeling it according to the needs of your Organization.
You can configure workflows, reports, dashboards, schedule operations and checks, manage documents, georeference your asset in maps or view them in 3D models. You can also interoperate with external solutions through webservices.
Fleet
Description:
Fleet is an open-source device management platform that offers centralized control over hardware and software across multiple operating systems. It supports automating tasks, security, compliance, remote management, and configuration as code. Veasy to deploy either self-hosted or via cloud, Fleet is designed for scalability and flexibility in IT environments.
FusionInventory
Description:
FusionInventory is a free, open-source IT asset management and network discovery software. It inventories hardware, software, switches, printers, and virtual machines, and supports deployment. Offers modules for GLPI and GSIT. The project fosters community contributions, provides agents for multiple OS, and has a rich history of development and updates.
GLPI
Description:
GLPI stands for Gestionnaire Libre de Parc Informatique is a Free Asset and IT Management Software package, that provides ITIL Service Desk features, licenses tracking and software auditing.
GLPI features:
- Inventory of computers, peripherals, network printers and any associated components through an interface, with inventory tools such as: FusionInventory or OCS Inventory
- Data Center Infrastructure Management (DCIM)
- Item lifecycle management
- Licenses management (ITIL compliant)
- Management of warranty and financial information (purchase order, warranty and extension, damping)
- Management of contracts, contacts, documents related to inventory items
- Incidents, requests, problems and changes management
- Knowledge base and Frequently-Asked Questions (FAQ)
- Asset reservation
Moreover, GLPI supports many plugins that provide additional features.