IT Management and Ticketing Systems

OTOBO

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Website

Source Code

License: GPLv3

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Description:

OTOBO is an extremely flexible, web-based open-source ticketing tool, used to streamline communication in service organisations such as IT Helpdesks, Customer Service, Call Centers etc.

It provides classical ticketing functionality, a knowledgebase/FAQs with internal and external interface, helps to automate processes and can be extended by an ITSM component with a CMDB to keep track of IT components – or buildings, office plants, cars etc.

OTOBO is a fork based on ((OTRS)) Community Edition, started in 2019 to go back to the roots and offer a 100 % free tool, rooted in a strong community, and backed up by professional business services.

RackTables

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RackTables

Website

Source Code

License: GPL-2.0

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Description:

RackTables is an open-source data center management tool that helps document hardware, racks, networks, and related configuration details. It offers a web-based interface for managing infrastructure assets. The project is licensed under GPL-2.0 and provides extensive information on installation, updates, and usage for data center administration.

Ralph

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Website

Source Code

License: Apache 2

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Description:

Ralph is full-featured Asset Management, DCIM and CMDB system for data centers and back offices.

Features:

  • keep track of assets purchases and their life cycle
  • flexible flow system for assets life cycle
  • data center and back office support
  • dc visualization built-in

It is an Open Source project provided on Apache v2.0 License.

Rustdesk

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Rustdesk

Website

Source Code

License: AGPLv3

Description:

Rustdesk is an open-source remote desktop software that provides secure and easy-to-use remote access and support. It aims to replace proprietary tools with a local, private solution. The project offers cross-platform clients and backend components, and is licensed under permissive licenses, enabling customization and integration.

Zammad

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Website

Source Code

License: GNU Affero General Public License V3

Description:

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails. It is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3). Do you receive many e-mails and want to answer them with a team of agents? You’re going to love Zammad!

CMDBuild

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Website

Source Code

License: AGPLv3

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Description:

CMDBuild is the open source web environment for the configuration of custom applications for the Asset Management.

With CMDBuild you can build and extend your own CMDB, modeling it according to the needs of your Organization.

You can configure workflows, reports, dashboards, schedule operations and checks, manage documents, georeference your asset in maps or view them in 3D models. You can also interoperate with external solutions through webservices.

Fleet

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Fleet

Website

Source Code

License: MIT

Description:

Fleet is an open-source device management platform that offers centralized control over hardware and software across multiple operating systems. It supports automating tasks, security, compliance, remote management, and configuration as code. Veasy to deploy either self-hosted or via cloud, Fleet is designed for scalability and flexibility in IT environments.

FusionInventory

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FusionInventory

Website

Source Code

License: AGPLv3

Description:

FusionInventory is a free, open-source IT asset management and network discovery software. It inventories hardware, software, switches, printers, and virtual machines, and supports deployment. Offers modules for GLPI and GSIT. The project fosters community contributions, provides agents for multiple OS, and has a rich history of development and updates.