Service Desk

OTOBO

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Source Code

License: GPLv3

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Description:

OTOBO is an extremely flexible, web-based open-source ticketing tool, used to streamline communication in service organisations such as IT Helpdesks, Customer Service, Call Centers etc.

It provides classical ticketing functionality, a knowledgebase/FAQs with internal and external interface, helps to automate processes and can be extended by an ITSM component with a CMDB to keep track of IT components – or buildings, office plants, cars etc.

OTOBO is a fork based on ((OTRS)) Community Edition, started in 2019 to go back to the roots and offer a 100 % free tool, rooted in a strong community, and backed up by professional business services.

CMDBuild

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Source Code

License: AGPLv3

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Description:

CMDBuild is the open source web environment for the configuration of custom applications for the Asset Management.

With CMDBuild you can build and extend your own CMDB, modeling it according to the needs of your Organization.

You can configure workflows, reports, dashboards, schedule operations and checks, manage documents, georeference your asset in maps or view them in 3D models. You can also interoperate with external solutions through webservices.

GLPI

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Website

Source Code

License: GPLv3

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Description:

GLPI stands for Gestionnaire Libre de Parc Informatique is a Free Asset and IT Management Software package, that provides ITIL Service Desk features, licenses tracking and software auditing.

GLPI features:

  • Inventory of computers, peripherals, network printers and any associated components through an interface, with inventory tools such as: FusionInventory or OCS Inventory
  • Data Center Infrastructure Management (DCIM)
  • Item lifecycle management
  • Licenses management (ITIL compliant)
  • Management of warranty and financial information (purchase order, warranty and extension, damping)
  • Management of contracts, contacts, documents related to inventory items
  • Incidents, requests, problems and changes management
  • Knowledge base and Frequently-Asked Questions (FAQ)
  • Asset reservation

Moreover, GLPI supports many plugins that provide additional features.